Our experienced team is consistently dedicated to the success of your company and your team.

Dennis gained broad experience and expertise in a wide range of challenging business environments, including the Financial Services, Banking, Mortgage Lending, Mortgage Services, Consumer Retail, Very Large Call Center Operations, and Communications/Systems Technology industries.

Immediately prior to founding the iEmergent Group, he was an Executive Vice President at Wells Fargo Home Mortgage for four years, where he led business change, strategy and performance improvement efforts across the company. From 1987-1996 he held various senior executive positions at Prudential Home Mortgage as EVP of Loan Servicing, Direct Consumer Business, Telesales, Call Center Operations, Training and Operations Analysis, and worked on a team that introduced a ground-breaking business model for centralized mortgage lending and on-line decisioning.

At the JCPenney Company, he designed and managed the creation and operation of a nationwide network of 15 large sales and reservation call centers that handled 90 million catalog, airline, hotel and direct response consumer calls every year. Prior to JCPenney, he designed and installed very large call centers, communications networks and call-handling operations for Rockwell International, a designer and manufacturer of high-speed digital communications switching systems.

A former Communications Officer in the USAF, he received a B.A. in mathematics from Gustavus Adolphus College.

An industry thought leader on homebuyer market dynamics and diversity, he has authored feature articles and op-ed pieces for Mortgage Banking Magazine and the Credit Union Journal.  In addition, he has been featured in many other publications, such as USA Today, MBA Newslink, National Mortgage News, Inman News, MBA Tech Newslink, Real Estate Technology News, and Broker Magazine.